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Reflection: Was This Summer’s Mobile Me Meltdown Worth It?

This past summer Apple revamped its online suite of applications changing its name from dot-mac to Mobile Me. The transition was painstaking and users that were most affected suffered months of email being lost or deleted. One question we’ve been wondering ourselves is, was it worth it?
Nearly 5 months have gone by since Apple launched [...]

Apple Details This Summer’s Mobile Me Meltdown Updates

A support document recently found by Ars Technica, reveals detailed explanations regarding Mobile Me’s disastrous launch this past summer. Along with a change-log of updates and service enhancements.
Earlier this summer Apple launched a revamped version of their online life-suite Mobile Me. Although the services was touted as being “better than ever,” when launch day [...]

Apple: Mobile Me Phishing Scam? Let’s Blog About It

Apple users have been the victims in two elaborate phishing scams within the last few months. With a new post on the Mobile Me Blog, Apple has addressed some of these issues directly.

The First Phishing Scam in early July was centered around the Online Apple Store and updating your personal account information. Many readers sent [...]

Apple Gives Mobile Me Subscribers An Additional 60 Day Extension

All Mobile Me subscribers have been given an additional 60 day extension. In an email sent out tonight, Apple explains the following:

We have already made many improvements to MobileMe, but we still have many more to make. To recognize our users’ patience, we are giving every MobileMe subscriber as of today a free 60 day [...]

The On-Going Trouble With AT&T’s 3G Network

Widespread complaints have been circulating over the past month surrounding the iPhone 3G’s reception. Both AT&T and Apple have insisted that nothing unusual is going on, but criticisms have have abounded the blogs and forums.

Even Apple’s own discussion boards have been chalk full of grievances with the on-going issue of not only being [...]

Apple’s David G. Is Late; Mobile Me Blog No Longer Updated?

This is how the last post from Apple’s David G, on the Mobile Me Status Blog ended:
“Next post later this week.”
David G.
Mobile Me has definitely been on a rocky road of unstability. To ease customers with the pain of losing contacts, emails and sensitive information, Apple set up a Mobile Me Status Blog so that [...]

Former Apple Employee Spills The Beans on Apple’s Internal Internet Projects

Chuq von Rospach, a former Apple employee who worked behind the scenes on Apple’s email lists, for a very, very long time, spills the beans on what it’s like to work for Eddy Cue, the new head of the Mobile Me team, who is reporting directly to Steve Jobs.
The following is taken from Chuq von [...]

Leaked: The Full Steve Jobs Mobile Me “Mistake” E-Mail

After getting an “outpour of requests” ArsTechnica has revealed the entire leaked internal email that Steve Jobs sent Apple employees on Monday afternoon.
The following was sent from Steve Jobs to the rest of the Mobile Me team:
Team,
The launch of MobileMe was not our finest hour. There are several things we could have done better:
MobileMe [...]

[Feature] Apple’s Communication Lacking; Should Call Google for Some Mobile Me Help

We have been given public apologies from Apple, 3 blog posts from David G., and seen a leaked internal e-mail where Apple CEO Steve Jobs calls Mobile Me a disaster. When are we going to see the leaked email where Apple asks Google for some Mobile Me help?

Google (Nasdaq:GOOG) controls nearly 80% of the [...]

Steve Jobs Admits that Mobile Me is Still “Not up to Apple’s standards”

Surely releasing the iPhone 3G, App Store, Mobile Me and iPhone Software 2.0 on the same day would result in at least a few mistakes. But nobody could have predicted the overall disaster that the Mobile Me launch ended up being. In an internal email to employees, Steve Jobs confessed that Mobile Me was launched [...]

Surprise, Surprise; Mobile Me Still Considered a Disaster

Apple had tremendously grand plans for the launch of Mobile Me. However, being a little too ambitious is not something the company considers a fault. Until now.

“I have no kind words for .Mac, Apple’s online service that had its identity erased and replaced with the MobileMe brand on July 11. The .Mac service never worked [...]

MobileMe Status Updated; Claimed to be Bug Free

Apple’s MobileMe is now claimed to be free of all bugs that had affected the service’s launch from the beginning and will now look ahead to improvement in other areas.

Tuesday, July 29, 2008 at 8:00pm
We have completed restoring Mail service, including historical messages, to all of the 1% of affected members. Thank you all for [...]

More Apologies from Apple; Mobile Me Status Blog Updated

As we reported earlier, Apple has setup a Mobile Me Status blog. Tonight Apple has posted the second apology update to the Mobile Me Status Blog.

Posted by Apple on Sunday, July 27, 2008 at 8:15pmAs you know, restoring full email access to the remaining 1% of MobileMe users is our first priority. We [...]

Mobile Me Messages Lost; Apple Admits Mistakes

Mobile Me has shed a rather negative light on Apple in the last two weeks. What was aimed to be a tremendous product, seperating Apple even more from its competitors, instead turned out to be an extremely unreliable service. The shaky release sent the company and its customers into a tailspin of horrifying launch stories, [...]

Walt Mossberg; “Apple’s MobileMe Is Far Too Flawed To Be Reliable”

Nearly a week after Apple’s internet suite of applications Mobile Me has been released, The Wall Street Journal’s highly respected Digital Tech Columnist Walt Mossberg calls the service “Far Too Flawed To Be Reliable,” in addition to him “Not being able to recommend it.”

Mossberg does not have a very positive outlook on Apple’s Mobile Me [...]

Mobile Me still struggling with Email service

“Apple Inc.’s (AAPL) premium email service continues to suffer from outages as the consumer-electronics maker takes another dent to its typically sterling customer-service reputation,” CNN Money reports.
“The Cupertino, Calif., company has been migrating its .Mac pay email service to an upgraded version, called MobileMe. But in doing so, it has run into problems including service [...]

Apple Apologizes to Mobile Me Customers; Removes the word “Push” From Description

Apple has recently experienced a wave of negative attention regarding the Mobile Me launch. Customers who were anxious to use and experience Apple’s new suite of web-based applications experienced immense troubles during the first 4 days of launch. Today Apple sent out an email to all Mobile Me customers apologizing for the troublesome and frustrating [...]

Apple’s Staggering Numbers; 1 Million iPhone 3G’s Sold; 10 Million App Store Downloads

Apple claims that 1,000,000 iPhone 3G’s have been sold, which is a staggering number given the heavy activation issues Apple suffered, and the limited amount of time the phone has been on the market.

Apple’s new iPhone 3G has only been available since this past Friday, July 11th. “The figure is based on data from all [...]

So You Waited Before Setting Up Mobile Me; Smart Thinking

Apple’s Mobile Me has gone through a roller coaster of unstable behavior in the last 72 hours. While Apple has surely done its best to stabilize the service, the launch did not go as smoothly as anticipated.

Although reports continued to come in from various sites that Mobile Me was “up and running,” most posts were [...]

Mobile Me Launched; Offline For Now But Updater is Available

A Mobile Me Updater is available that will replace your old .Mac (dot-mac) icon in System Preferences with the new Mobile Me. Download it here. The download is completely painless and should take no longer than two minutes to install on a moderately speedy internet connection.

After installing the updater, login to System Preferences and you [...]