MacBlogz has learned that although Apple is no longer selling notebooks with matte displays, if your previous generation Macbook Pro’s display malfunctions, Apple Support will replace it with a brand new matte display, not a glossy one.
Additionally, we have specifically learned that Apple has access to a large amount of matte displays. “Think of the matte display like a 2006 edition car,” an Apple rep explained to MacBlogz. “Just because a new one comes out, doesn’t mean they immediately stop servicing the old one.” — “After all, we were selling them up until recently, of course we have access to them, it’s part of our contingency plan,” the rep continued.
When I asked why they stopped selling them in the new unibody Macbook Pro, she answered like a robot. “It’s simply not supported at this time.” — Classic.
Users are understandably upset about the lack of matte display option. The intensely dramatic debate will continue to rage on and on, as long as people believe Apple will bring the option back (à la FireWire 800 and the original Macbook pro). Two petitions with about 7,000+ signatures combined equates to a sizable chunk of unsold notebooks. There a few more bring back the matte screen” petitions floating around with hundreds of signatures as well.
My instincts tell me that Apple will never bring back the matte display option in its notebooks. For those of you (us) that don’t want to let go, for whatever reason, that is totally fine too. As long as your notebook is covered under warranty, Apple will continue to replace your matte displays for brand new matte displays.
9 Comments to “Matte Displays Being Replaced for New Matte Displays by Apple Support”
So… you’re telling me that they have a warehouse full of these matte screens and they just are “choosing” not to make them available?
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I’m not sure they have a warehouse full of these, but I do know that if your current matte display faults, and its under warranty, Apple has enough supply of the matte displays to replace it.
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hahaha !!!! that sounds right to me. Way to go Apple. Loving it. Keep up that great customer evaluation and as steve says “testing of consumers”
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never going to happen. Apple will never bring them back. If you don’t like glossy, you’re screwed… Better get used to it.
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you can just buy film to put on them that turns them into matte screens. quit complaining.
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I understand that everyone is sick of hearing these complaints. I think this is more about how there’s clearly a lot of them left, and Apple COULD sell them if they wanted to/felt it right. I get that there’s a film to dim the gloss on these new screens, but that’s like buying an iPhone 3G and keeping 3G off all the time. Who wants to do that?
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It is vital for the vast population of Apple users to realise that this is a total spin job by Steve Jobs.
When Jobsie says the majority want glossy, technically that means more than 50%.
But do the research for yourself. Search google for “matte glossy poll”. You’ll find dozens of polls.
Here are some poll results of people who want matte:
45%
48%
68%
50%
54%
72%
That’s an average of 56% who want matte. That correlates with what the local Apple store told me, that it is roughly 50-50 for people who want matte vs glossy MacBook Pro’s.
So, when Steve says the majority want gloss, it was probably around 51% who wanted glossy. So that was enough for Jobs to shaft the rest of us, like he’s shafting the Firewire users.
So, we’re going to take this lying down.
Mark these words. This is the beginning of a new monster, a monopolist of the like of the worst of Microsoft, who can’t care less about their customers, because there is no competition.
Folks, we are feeding a monster, a new monopoly. No competition for OSX hardware. Apple can do what it likes, and shaft you. No amount of cries will cause them to change, unless they start to lose money.
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SOME POLL RESULTS:
What are your feelings on the glossy-only screen in the new MacBook Pro (and MacBook)?
Love it, already ordered one! 5.73%
Looks sharp, planning on buying 15.92%
Looks good, but no plans to purchase 16.97%
Need to see it in person before judging 14.75%
Dislike glossy screen, but will buy anyway 15.06%
Hate glossy screens, will not buy because of it 29.41%
Other? 2.15%
http://www.macosxhints.com/polls/index.php
View Poll Results: Gloss or Matte? [are you well?]
Gloss – I like to shine! 50.00%
Matte! – I’m all about the dull sheen… 48.39%
Yes, thanks… I’m well! 33.87%
No… I’m having a shocker!!… 9.68%
http://digital-photography-school.com/forum/showthread.php?t=8489
View Poll Results: Glossy or Matte (Not Glossy) MacBook Pro Screen?
Glossy 24.14%
Matte 68.97%
Neutral (Doesn’t Matter) 6.90%
You Can Choose? 0%
http://forums.macrumors.com/showthread.php?t=244206
View Poll Results: Glossy or Matte Display ? (new imac vs old imac)
Matte 50.00%
Glossy 50.00%
View Poll Results: What’s your display like?
Poll Options:
My matte is great 54.10%
My matte is bad 3.28%
My glossy is great 39.34%
My glossy is bad 3.28%
http://forums.macnn.com/69/mac-notebooks/318569/glossy-vs-matte-poll/
View Poll Results: Glossy or Matte screen ?
Glossy 27.27%
Matte 72.73%
http://www.cableforum.co.uk/board/19/33640023-matte-or-glossy.html
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Just yesterday (Halloween) I called around to a few local Apple stores in the L.A. area hoping to buy a 17″ MBP with a matte screen. After calling 3 stores, it was the Glendale Galleria store that said none of the stores would be getting any further shipments of the matte screen version and that it would only be available online. This certainly seems consistent with Apple’s complete move to glossy and maybe is in attempt to reduce the output of matte screens in order conserve matte screens to support warranties of existing matte screen owners.
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glossy for pro’s using photoshop is a no no, is the worst thing happening…
simply u can’t retouch…
light reflects, shadows, even your own face reflected by the screen luminicence and finger prints is unacceptable for this king of work, because this could make u retouch things that does no exist in the image… losing your time.
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