In efforts to better serve customers, Apple has recently added iTunes store chat.

Having any iTunes related problems or issues? No longer will you have to wait up to 48 hours for an email response from Apple’s customer support, as they have recently added iTunes store chat. This will allow you to chat directly with an Apple representative to quickly and efficiently solve your problem.
iTunes store chat is available daily (excluding holidays) from 8:00 a.m to 8: 00 p.m. central time. You can access the iTunes store chat here, but don’t worry if it doesn’t show up immediately at the bottom of the page. Keep refreshing and eventually the prompt will appear.
37 Comments to “Briefly: Apple Adds iTunes Store Chat Support”
I clicked refresh about fifty times and nothing happened. Do you have a direct link?
Thanks.
Reply
Seems to come and go.
I saw it once but can’t find it again.
Since it’s new, they may not have a lot of people on it yet and it may only appear when they actually have someone available or only every xx number of times that page is viewed.
Reply
I have 412 downloads available, my firewall has been authorised, i can access the store and download the free music, view my account, and check for purchases but the downloads are never displayed because i keep getting a store not able to compleate request error ???????
Reply
For some reason I can only get 32 music files into my itunes library. I would like to transfer my entire windows media library but it won’t go. Any help would be greatly appreciated.
Reply
I keep getting Unknown Error Message 11111 Could not download “SONG TITLE” Itunes store check back later.
Someone said it was my AOL account. I can’t do a darn thing, and Itunes lets me sign on using 2 different passwords…what the heck is that???????? I no longer have the AOL account I signed up with it is just a free AIM thing now and I don’t use it anymore.
I got 2 gift cards for Christmas and they show up on my account, I CAN’T USE THEM AND SUPPORT SYSTEM FOR THE STORE SUCKS!!! I want answers or else take my gift cards off that account!
Reply
Anyone else having that problem needs to switch their account to something besides AOL, especially if they no longer use a paid AOL account. I was told to log on to my account 3 times with the wrong password..and it prompt me to change my account which I did to a non-AOL account and everything works fine now. All my songs was moved to the new account also.
Reply
I”m no closer to my music now than I was yesterday,I did what you told me to do yesterday without sucess.
Reply
I have a question for anyone. I have a song on my computer hard drive that I am trying to import to my i-tunes library. I have tried several times to do this, and for some reason it won’t import the song. I downloaded the song onto a CD Rom disc and I tried importing the song from the CD Rom drive, and it still won’t import the song.
Am I missing something? Can anyone help?
Reply
Sounds like you may have to convert the files to AAC (or whatever format your iPod accepts), if they are not AAC already. Just create a ‘Kind’ column in your library to find out what the file formats for your other songs are Otherwise, you can simply do a copy-paste from the hard drive to the library; but you may not be able to sync it to the iPod, if the iPod doesn’t recognize the file format. Good luck!
Reply
Hello i wanted to purchase an app but it tells me that there has been a problem with my account. It tells me that i need to check my purchase history. How do i do that?
Reply
Where do i go to to see where the rep messaged me back?
Reply
How do I remove duplicate songs from my library on windows?
Reply
How do I copy the same library from one computer to the other? I have songs in one computer library that I want add to the other computer library?
Reply
I have an itunes classic ipod purchased in late 2007. I also have a 2008 BMW 5-Series with an itunes connection, factory installed. Until a few weeks ago, my ipod worked fine in my car. For no reason it now will not play through the car connection. The dealer has checked it and believes it is a software problem. (Current version is 1.1.2PC) The software is current verion and has not changed in the past few weeks. My son’s nano works fine in the car as does an ipod used by the dealer. My ipod works fine outside the car for walking etc. I would appreciate any ideas for a solution.
Reply
I have an iPod Classic and tried to import an MP3 CD to the library to sync with the iPod. What’s the trick, anyone know? I can copy the MP3 files to the library and play them on the computer; but they don’t want to be synced with the iPod. I guess I need to convert them to AAC. But how?
Thanks.
Reply
I contacted you’d yesterday due to my account and your reply was I barely spent any money through iTunes well this is my second 100.00 credit card I also went through 3 iTunes gift cards and nojust because I purchased a larger size iPod the 32 GB you’d want to recharge me for downloading my previous purchases tony new iPod instead of my old one that was only 8 GB
I should still have funds on my second credit card I barely used it
Please contact me with the problem are you charging me for the apps on 2 iPods or just mynew one the 32 GB
My phone number is 705 762 1007
Reply
can you copy purchased songs to a usb disc
Reply
I have tried to install iTunes 8 on my Dell computer running vista at least a half dozen times all with the same results when installed the cd player no longer operates can anyone tell me why? Those that say they are the best (including Dell) can’t figure it out.
Reply
i have an ipod that i want to sync, but it will not let me select all of the playlists that are in the itunes. how do i get the ipod to recognize the playlists?
Reply
changing from pc to mac how do i get all my movies and tv shows transferred to new computer
Reply
Is anybody else pissed at a 29% increase in price in single downloads in times like these??????
Reply
Downloaded the new version of itunes and now cannot burn CDs..anyone else having this problem?
Reply
hi
Reply
my i phone i actually gettting switched off automatically every time, what would be the problem..
Reply
I keep getting 2 error codes when I open up itunes.
1. The software required for communicating with ipods and mobile phones was not installed correctly, can we try to repair for you?
I click yes and it won’t download or update all the way.
2. When I try to play my music the error code says
“The song could not be used because the original file could not be found.
I have also received prompts to load updates (itunes & quicktime 8.1.1 and also Mobile me control panel 1.3.0). Is there any connection with these updates and my loss of files? These updates will not load either…….
I need help….thanks ahead of time.
I have windows vista.
Reply
I purchased two alblums by Paul Potts. They appear in my library and appear on my plylist with a round circle that contains an asteris. It will not permit me to transfer the music on to my ipod. The promp states that ipod does not recognize the location of the file.
Reply
The first is to launch iTunes on your computer, click on the iTunes Store and do a search for MediaSmart. You will then see the HP MediaSmart Server iStream application (as shown in the screenshot below).
Cannot find app to download
Reply
Every time i try to sync my ipod nano, it says “attempting to copy the disk, my ipod, failed. An unknown error occurred (-69)
Reply
I cannot open Itunes. I have windows 2000. I downloaded limewire and Itunes stopped working. I deleted limewire and reinstalled Itunes and still it does not work. I then repaired and updated my windows 2000. I reinstalled Itunes and still it does not work. Can someone please help me to open Itunes.
Reply
I’m having trouble purchasing a printable itunes e-card. I purchased one yesterday, but it says I cannot purchase another today. Is there a daily dollar limit? I tried changing credit cards, but no luck.
Reply
i have over 200 downloads that keep queueing up every time i open itunes.. I cant download anything until these are done. i dont want them but I cant cancel them for some reason. can u cancel all of these except for the one I want?
Reply
Im back with the same question.
I have over 200 downloads that keep queueing up every time i open itunes.. I cant download anything until these are done. i dont want them but I cant cancel them for some reason. can u cancel all of these except for the one I want?
Reply
the problem is that I lost all of my itunes music from a harddrive crash. you all at itunes were gracious enough to let me re-download it all again.. but i didnt really want all of the tv shows and movies that I’ve already seen… just the music.
so now I’m at the airport trying to rent a movie before my plane takes off but i cant because I have around 200 tv shows and movies that I dont want that are trying to download before it gets to the movie i rented.
please help
Reply
paleeeeeease help
Reply
am I to late?
Reply
Hey
Reply
I have had an account with iTunes for two years, with no problems. I tried to download a song last week (Pa’ Gozar Contigo) and the computer shut down before download was complete. I installed an additional memory card into my computer. Since then, I have been unable to access iTunes. There’s a message stating that I don’t have Quicktime. I tried to download it, but was unable to. Is there a way to download Quicktime without paying for it?
Reply