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MobileMe Status Updated; Claimed to be Bug Free

Apple’s MobileMe is now claimed to be free of all bugs that had affected the service’s launch from the beginning and will now look ahead to improvement in other areas.

Tuesday, July 29, 2008 at 8:00pm
We have completed restoring Mail service, including historical messages, to all of the 1% of affected members. Thank you all for your extreme patience during this trying time. If you have been affected by this issue and are still having problems we have established a dedicated chat line to reach a MobileMe Mail specialist for help. Please use this dedicated chat line for Mail issues only. By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service.

Yesterday (Monday) morning a syncing bug was discovered which caused contact and calendar data to not sync properly over-the-air with iPhones and iPod touch. For some users this caused their contact and calendar data to disappear from their devices, but not from their computers or the MobileMe cloud. When we fixed the bug in the late afternoon, the problem resolved itself for most users: their data simply reappeared on their iPhone or iPod Touch. If you are one of those affected users and your data has not automatically reappeared, follow the steps at this link to restore your data.

Next post later this week.

David G.

The remaining 1% of users who had remained locked out of their mail service for nearly two weeks due to a mail server crash, can finally rejoice (if possible) as it has been successfully restored. Fears ran ramped throughout Apple as the server crash may have resulted in the loss of some subscribers emails, yet the company has since updated the matter indicating that those emails in question have been recovered and should soon appear in customer’s inboxes.

“By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service.”

Yet if you are still experiencing any problematic issues, you can connect with a MobileMe specialist through a newly issued dedicated chat, available on the company’s website.

Tuesday evening’s status update had acknowledged a bug that caused the disappearance of contact and calendar information on iPod touches and iPhones the previous morning.

“When we fixed the bug in the late afternoon, the problem resolved itself for most users: their data simply reappeared on their iPhone or iPod Touch,” the company said. “If you are one of those affected users and your data has not automatically reappeared, follow the steps at this link to restore your data.”

The next update on the status of the service should be available later this week.