Following the MobileMe disaster, it is now becoming apparent that the iPhone 2.0 software update is experiencing, more support issues than expected. The outcry on Apple’s discussion boards have reached critical mass, with numerous unhappy customers airing their grievances to no avail.
While many of the complaints are coming from users running the first generation iPhone with the 2.0 update, there are some spawning from 3G users as well. The only issues that I have personally noticed, have been slightly longer boot-up and load times, as well as the occasional app crash, but certainly nothing detrimental.
This is unfortunately not the case for many. When looking over the discussion boards users of both iPhones have been facing some major issues.
One user goes on to complain about on-going crashes and lock-ups saying:
“This has been unbearable. I have had to nuke this phone 8 times now. I am running the edge phone with the 2.0 upgrade. I can’t call people, I lose my contacts and very important information (such as passwords for different OSs, Databases and app servers), I am losing important voicemail. This is horrible. I am an enterprise user and we have been pushing to bring some macs into the workplace but given all these problems, it’s looking like we won’t be buying them anytime soon. This was a very, very bad product release. This should have been tested a lot more before it was released. This is rivaling Vista. Pull all nighters if you have to, just get it fixed quickly.”
Or these complaints from 3G users, noting:
“The new operating system on the iPhone 3G is much slower for every application.”
“I actually played with an iPhone in the store and my son pointed out the lag. I think it’s a software fix and not a hardware issue.”
“Both my wife and I are having the same problem. We both have first-gen iPhones which have been upgraded with the v2.0 software release. My wife finds it especially annoying when typing text messages or emails. I hope this gets fixed soon as sometimes they become un-usable.”
Users are also complaining about inordinately slow back-up times:
“So, every time I plug in my iPhone to sync, the first thing it wants to do is some sort of MASSIVE backup procedure that takes anywhere from 30 mins to 2+ hours if I let it complete. What’s the deal here?”
While again I have been fortunate enough to not have been privy to such issues, it seems as though many have. I think we are all on the same page when we say that we are in need of a 2.1 update, which may bring us a some additional features as well.
