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More Apologies from Apple; Mobile Me Status Blog Updated

As we reported earlier, Apple has setup a Mobile Me Status blog. Tonight Apple has posted the second apology update to the Mobile Me Status Blog.

Posted by Apple on Sunday, July 27, 2008 at 8:15pmAs you know, restoring full email access to the remaining 1% of MobileMe users is our first priority. We turned on web access to their current email yesterday and the feedback has been cautiously positive. Since then, we’ve restored full email history (minus the approximately 10% of mail received between July 18 and July 22 which may have been lost) and the ability to access email from a Mac, PC and iPhone, to over 40% of these users, and expect the remainder to be restored in the next few days.

A note of clarification to these 1% of MobileMe users – all of the email you received between July 18 and July 22 was placed on our new server on July 23 and was stamped with that date as a result. If you need the actual date for particular messages you can take advantage of the ability to view long headers in MobileMe Mail (via Preferences) to peer into the log and find the actual mailing time and date.

We’ll report again on our progress in another post early this week.

David G.

“Fumbling MobileMe has revealed a previously hidden side of Apple that suggests that a decade of increasingly strong products has left the quirky computer maker with a bit too much hubris. Apple obviously bit off more than the company could chew two weeks ago when it shipped a second-generation iPhone, updated six million existed iPhone customers to a new software version and rebranded its .Mac service all within the space of a 24-hour period,” John Markoff reports for the NY Times.

“It was particularly unusual for a Steve Jobs marketing event. In recent years there has increasingly been One Big Thing insuring that consumers aren’t distracted from the message of the moment. Obviously a better strategy would have been to stage the software and hardware and to have launched MobileMe as “beta,” giving the company air cover to patch the more than 70 bugs it has acknowledged in just two weeks of being hammered on by frustrated Macintosh devotees,” Markoff explains.

He continues to say that “One thing that has been interesting to watch has been Silicon Valley’s reaction to the MobileMe meltdown. There has been no shortage of schadenfreude. At Google, for example, two executives separately noted with some glee that Apple might have considered outsourcing the service to the search-engine provider.”

Looks like our “We’re sorry this took so long, but all systems are a go!” wish hasn’t come true yet. Maybe next time.

visit Mobile Me Status Blog
via NY Times