“Apple Inc.’s (AAPL) premium email service continues to suffer from outages as the consumer-electronics maker takes another dent to its typically sterling customer-service reputation,” CNN Money reports.
“The Cupertino, Calif., company has been migrating its .Mac pay email service to an upgraded version, called MobileMe. But in doing so, it has run into problems including service outages and customers losing access to their accounts. It’s the latest in a string of issues that have cropped up since the launch of the latest iPhone, an unusual turn for a company known for its attention to detail in its products and services.”
“The latest problem stems from MobileMe. The feature, which was unveiled alongside the iPhone 3G, stores the customer’s data and content online, and is supposed to automatically keep all of the person’s devices updated with the latest information.”
“Users who previously used the .Mac email service, which is similar to a Yahoo Inc. (YHOO) or Microsoft Corp. (MSFT) Hotmail account but costs $99 a year, were automatically upgraded to MobileMe. But reports of problems began appearing on the blogosphere and on Apple’s own message boards.”
“The release last week of the software companion to the iPhone, known as MobileMe, is a disaster for at least one customer. Demobilised me,” complained one blogger on Monday.
“Several Apple customers complained about being without email for several days.”
“Last week, Apple apologized for the problems in a letter to MobileMe customers, noting the transition “was a lot rockier than we had hoped.” As compensation, Apple gave current subscribers an automatic 30-day extension of the MobileMe service for free.”
Full article here.
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